Professional Support

Running Kubernetes at scale with peace of mind

Support

Clastix Enterprise Support is sold per number of Managed Kubernetes Clusters, regardless of their size or hardware configuration.

Tiered Dedicated Support

You will have a single point of contact, who will be your focal point of information concerning all support inquires to provide you with timely support along with additional services.

Features Prioritisation

You have the option to request new features and capabilities to better meet your specific requirements and reach your goals faster. Your request will be assigned a higher priority in the queue of the roadmap.

Upgrade Support Sessions

As long as you keep your subscription active, you will receive direct and proactive support for all product updates, including security fixes and CVEs patches.

Stable Releases with LTS

A Stable Release is a fully tested, reliable version of software that is ready for production. Stable releases come with Long Term Support (LTS), which provides extended maintenance, security updates, and regular patches over an extended period of one year.

Office Hours

Schedule private office hours with core maintainers to ask anything, get suggestions, and improve your knowledge of our solutions.

Access to Private Slack

Access to our private Slack channel to get support for technical inquiries and assistance, and discuss enhancement proposals.

Available Support Plans
BasicIdeal for startups and small projects
€49/tenant/month
The plan includes
  • + Stable Releases with LTS
  • + Proactive CVEs resolutions
  • + Support for Release Upgrade
  • + Features Prioritization
  • + Access to private Slack
  • + Up to 10 tenants
EnterpriseDesigned for the Enterprise
€75/tenant/month
The plan includes
  • + Stable Releases with LTS
  • + Proactive CVEs resolutions
  • + Support for Release Upgrade
  • + Features Prioritization
  • + Tiered Dedicated Support
  • + Access to private Slack
  • + Monthly Office Hours
  • + Starting from 10 tenants
CSPs/MSPsCloud and Managed Service Providers
€ [Custom Quote]
The plan includes
  • + Stable Releases with LTS
  • + Proactive CVEs resolutions
  • + Support for Release Upgrade
  • + Features Prioritization
  • + Tiered Dedicated Support
  • + Access to private Slack
  • + Monthly Office Hours
  • + Starting from 10 tenants
Ask for Support