Reduce implementation risk
Expert guidance at every stage – from architecture design to production readiness.
CLASTIX SERVICES
Deploy with confidence. Operate with experts behind you.
From the engineers who built Kamaji, Capsule, and kMetal. Two ways to work with Clastix, Clastix Care, ongoing SLA-backed support or Clastix Ready, hands-on professional services.
Speak with our team
Clastix Care is included with every kMetal deployment.
Clastix Services
Support & Expertise
Clastix Care
Ongoing support
- KamajiOptional
- CapsuleOptional
- kMetalIncluded
Clastix Ready
One-off support
- KamajiOptional
- CapsuleOptional
- kMetalOptional
WHY CLASTIX SERVICES
Success depends on more than software.
Whether you're deploying kMetal, scaling Kamaji, or operating Capsule in production, success depends on more than software. Clastix services help reduce implementation risk, accelerate time-to-production, and give your team direct access to the engineers behind the platform.
Accelerate time-to-production
Faster deployment with engineers who have done this before, across dozens of production environments.
Direct access to the builders
The people answering your support tickets and leading your implementation are the engineers who built the platform.
ONGOING SUPPORT ANYTIME ANYWHERE
Clastix Care: SLA-backed support from the engineers who built it.
Clastix Care gives your team reliable support, proactive security updates, and direct access to the engineers building the platform.
Stable Releases with LTS
Long Term Support releases with security acceptance testing before every release. Monthly vulnerability reports in NIST NVD format.
Security First
Proactive CVE resolutions. Critical issues addressed before public disclosure. Prompt notification before any security concern goes public.
Continuous Improvement
Continuous delivery of fixes and improvements. Feature prioritisation to meet your specific requirements. Support for release upgrades, 3 major per year, unlimited minor.
Direct Engineer Access
Private Slack channel for technical inquiries. Monthly 45-minute office hours with Clastix engineers. The people who built the software are the people supporting it.
SLA Response times
- P1 – Critical 24/7 · Complete outage, no workaround
- P2 – Major 24/7 · Main functionality impacted
- P3 – Minor 8/5 · Minor degradation, low impact
ONE-OFF PROJECT SUPPORT
Clastix Ready: Hands-on expertise at any stage of your deployment.
Whether you're deploying for the first time or expanding an existing platform, Clastix Ready helps reduce project risk and accelerate production readiness.
Design
High-Level Design covering architecture, dimensioning, HA, DR, and backup strategy. Low-Level Design providing a detailed technical blueprint for physical implementation.
Implementation
Physical installation and deployment based on the approved design. Configuration, testing, and formal delivery of your Clastix solution.
System Integration
Seamless integration with your existing datacenter components, storage, monitoring systems, load balancing, and other infrastructure.
Training
Comprehensive technical training for your team, customised in duration and depth to match your team's skills and deployment complexity.
Customisation available
Optional module for requirements not met by standard Clastix features. Scoped and priced separately.
Delivered by certified partners too
Clastix Ready can be delivered through our Certified Service Provider (CSP) network, partners trained and certified by Clastix engineers to the same standard.
CHOOSING YOUR SERVICE
Which service is right for you?
Need ongoing production support? Go for Clastix Care
You are running Kamaji, Capsule, or kMetal in production and need guaranteed SLA response times, security patch priority, and direct engineer access.
Deploying a new platform? Go for Clastix Ready
You are implementing Clastix technology for the first time – or expanding an existing deployment – and need expert architecture, implementation, and integration support.
Need both? We will scope both
Most enterprise customers use both. Clastix Ready to deploy confidently. Clastix Care to keep production running once you are live.
WHICH OFFERING AND SERVICES PAIRING
Both services. All three products.
- KamajiLearn about Kamaji
Open source hosted control plane manager
Clastix CareOptionalClastix ReadyOptional - CapsuleLearn about Capsule
Open source multi-tenancy framework
Clastix CareOptionalClastix ReadyOptional - kMetalLearn about kMetal
Centralised Kubernetes platform product
Clastix CareIncludedClastix ReadyOptional
TRUSTED IN PRODUCTION
A service experience you can trust.
Clastix services back the teams running Kubernetes infrastructure where reliability matters most.
“Partnering with Clastix has been a game-changer for ReeVo. With their powerful open-source multi-tenancy solutions, we were able to offer our customers secure and cost-effective Managed Kubernetes services while simplifying cluster administration and resource utilization.”
All named organisations run Clastix technology in production.
KAMAJI & CAPSULE COMMUNITY SUPPORT
Open-source community support.
Community support is always available to Clastix customers. Without a paid support agreement, software issues are handled by the open-source community. Security patches go to paid subscribers first, then to the community once the issue is resolved. There is no SLA guarantee.
Community fixes
Handled by the community. Clastix assists where possible – but with no guaranteed timeline.
Security patches – delayed for community
Paid subscribers receive critical fixes first. Community receives them after full resolution.
Still not sure which service fits your organisation’s needs?
Talk to a Clastix team member and we will help you understand what level of support makes sense for your deployment.